NSW: Use of email has increased more than 60pc in six years

AAP General News (Australia)
04-25-2001
NSW: Use of email has increased more than 60pc in six years

SYDNEY, April 25 AAP - The use of e-mail has increased more than 600 per cent in six
years, but face-to-face meetings are still highly valued, an international e-mail study
has found.

Rogen International and Goldhaber Research Associates surveyed more than 1,200 executives
world wide and found that most spend about two hours of every working day sending and
responding to e-mails.

But, on average, about 10 minutes longer was spent in face-to-face meetings which were
particularly favoured when imparting bad news or important information, Goldhaber Research
Associates president Gerry Goldhaber said.

"The desire for employees to still use face-to-face communication for a number of important
decisions is quite encouraging in the online world," he said.

"It may be that warm flesh still beats cold plastic from many business decisions."

While 85 per cent of executives agreed e-mail had improved business communication they
complained of wasted time dealing with junk mail.

"While the impact of e-mail is dramatic, we also believe that half of an e-mail users
time is spent dealing with junk e-mail, a significant waste of an organisation's valuable
resources," Dr Goldhaber said.

Rogen International is a global consulting and training company and Goldhaber a research
organisation.

AAP aa/cjh

KEYWORD: EMAIL

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